If you’re a new user of the Your Health mobile app, you can follow the steps listed below to connect with your pharmacy file online:

Download the Your Health mobile app on the Apple App Store or the Google Play Store.

Create an account by providing an email and password.

Find your pharmacy and click on “Request linkage”.

You’ll be prompted to enter the details that your pharmacy will need to match you to your pharmacy profile or contact you for updates.

For the connection to be established, the email your pharmacy has on file and the email you used to create an app account have to be identical. Check that you created an account with the same email address that received the email invitation. If they don’t match, you can create a new account with that email address to claim the invite.

Call your pharmacy to confirm which email address they have on file and ensure this is the same email you used to create your account.

You can request a new invite by clicking “Request linkage” in the app or call the pharmacy and ask them to share an invite to use the app to your new email.

If you’ve just been prescribed new medication, you can request a new prescription by following the steps below:

Please ensure you have your original prescription slip ready on hand.

Open the “Your Health” application.

Navigate to the tab called “Prescriptions”.

Near the bottom of the screen, you’ll see a button that says, “Add prescription”. Scroll down if you do not see it immediately. Click on this button.

You will be asked to take photos of your prescription to send to your pharmacy, so they can prepare your medications. Please follow the steps outlined in the application.

If you have existing prescriptions, you can request a refill by following the steps below:

Open the “Your Health” application.

Navigate to the tab called “Prescriptions”.

At the bottom of the screen, you’ll see a button that says, “Refill my prescriptions”. Click on this button.

Select the prescriptions you’d like to refill; note that some prescriptions may not be available to refill, based on their type, or if you’ve recently refilled that prescription.

Follow the steps outlined in the application to send this request to the pharmacy.

Your medicines should be ready for delivery by the “Ready date” indicated in your app under the medicine information in the Prescriptions tab.

Every pharmacy has their own delivery schedule according to their own driver availability, which can vary throughout the week. For the most accurate information, you can contact your pharmacy directly.

Your prescription request may have been rejected for any number of reasons. Please contact your pharmacy for detailed information on how to get your prescriptions.

For medication profile updates, the application may take up to 10 minutes to refresh. Please check again in a few minutes and contact support@healthera.ca if the issue persists.